• A: We want to thank you for shopping with DressEmpire, and ensure that your shopping experience has been successful. In order to do this we always issue confirmation numbers for you to use in tracking your orders process through our system. You will be sent an email with this confirmation number attached, and once your order has been processed you will receive an additional email with an estimated shipping date, or a request form for further information should a problem occur with dress availability.

• A: Please allow us to check the availability of your second choice in dresses. You can do this by emailing us the dress style number, size, and color options you have chosen from the website. We will happily replace the original dress with your second choice. If you are not ready to make that decision, please contact us by email us or phone to cancel your original order process.

• A: We have placed tracking sources online for your convenience. Please click HERE and enter the correct order number and email address you entered on the order page.

• A: Please contact us by email or phone to edit any information about your current confirmed order.

• A: All pending orders can be cancelled without penalty, but if an order is cancelled after processing, but it has not yet been shipped, your order will be subjected to a $35 restocking fee. If your order is cancelled after shipping, the restocking fee is subject to upwards of 50%. You may cancel an order by sending us an email or calling us at (888)655-2998.

Accepted Payment Methods

Q: Which forms of payment do you accept?

A: Because of the ease of using and quick verification for domestic and International customers we prefer payment through the PayPal network. We also accept Western Union, Visa, Discover, Amex, and MasterCard.

Q: Will my order be subject to sales tax?

A: Only those orders placed within the state of New York are subject to the New York sales tax, since this is where we are located. The current sales tax rate is calculated at 8.875%.

Q: When will my credit card be charged for the purchase?

A: Once your order is submitted your PayPal/credit card account will be subject to authorization of the full amount of the purchase. While the charge is pending your bank will hold these funds, and once the dress is shipped, the full amount will be charged to your account for immediate payment. Special Orders are always charged upon confirmation of your order.

Q: How should I pay for International Orders?

A: Since International Credit Cards can be hard to verify, we suggest that you pay using your PayPal account, Western Union or Bank money transfers. These are exceptionally easy, safe and secure online shopping payment methods for International purchases.